Storage Woodside Park Terms and Conditions

These Terms and Conditions set out the basis on which Storage Woodside Park supplies storage, associated removal, collection, delivery and related services. By placing a booking, using our storage facilities or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before entering into any agreement with us.

Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, business or organisation that books or uses storage, removal, transport, packing, collection, delivery or related services provided by Storage Woodside Park.

Goods means any items, belongings, equipment, furniture, boxes or other property which the Customer places into storage or asks us to handle, transport or otherwise deal with.

Services means any storage, removal, collection, packing, loading, unloading, delivery, transport, handling or related services supplied by Storage Woodside Park.

Contract means the agreement between Storage Woodside Park and the Customer incorporating these Terms and Conditions.

Scope of Services

Storage Woodside Park provides storage facilities and associated removal and transport services to domestic and commercial customers. Services may include the supply of storage units or spaces, collection and delivery of Goods, packing assistance, and handling of Goods in connection with storage or removal within our regular service areas.

We reserve the right to refuse to provide Services in relation to certain Goods, locations or circumstances, including where doing so would be unlawful, unsafe or impractical, or where the Goods are prohibited under these Terms and Conditions or under applicable law.

Booking Process

All Services must be booked in advance. Bookings may be made through our online form or by other methods we make available from time to time. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

The Customer is responsible for providing full and accurate information at the time of booking, including but not limited to the collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity or volume of Goods, and any special requirements. Quotes and proposed schedules are based on the information provided by the Customer. If information is inaccurate or incomplete, we may adjust the price, change the schedule or refuse to proceed with the Services.

A Contract is formed only when we confirm acceptance of the booking. Confirmation may be provided in writing, electronically or verbally, depending on the method of booking. We are under no obligation to accept any booking.

In relation to local and regional removal work within our general service areas, the Customer must ensure that any required parking suspensions, permits or access permissions are arranged unless specifically agreed otherwise in writing. Failure to secure safe and lawful access may result in delay, additional charges, or cancellation of the Services.

Estimates, Quotes and Changes

Any estimates or quotes provided prior to booking are based on the information supplied by the Customer and on assumptions about access, parking and the nature of the Goods. Estimates are not binding and may be revised if circumstances differ from those described.

If on the day of the Services or during the term of storage it becomes apparent that additional work, time or resources are required due to inaccurate information, unforeseen access issues, additional Goods, or other factors beyond our reasonable control, we may apply additional charges at our standard rates. Where possible, we will advise the Customer of any changes before proceeding.

If the Customer requests changes to the date, time, scope or nature of the Services after confirmation, we will endeavour to accommodate such changes but cannot guarantee availability. Changes may result in revised charges. Where the Services involve time-specific removal or delivery in busy local areas, adjustments can be particularly subject to availability and traffic or access constraints.

Payments and Charges

Our charges for storage and related Services are set out in our price lists, quotations or booking confirmations, as applicable. Unless otherwise agreed in writing, all charges are stated inclusive of applicable taxes where required by law.

For storage, charges are usually payable in advance for each billing period. We may require an initial payment before access to storage is granted. If the Customer adds or removes space or alters the term of storage, charges may be adjusted accordingly. We reserve the right to review and vary storage charges from time to time upon giving reasonable notice.

For removal and transport Services, we may require full or partial payment in advance. Any balance due is payable on completion of the Services or as otherwise set out in the Contract. Time-based charges, waiting time, congestion charges, tolls, parking fees and additional labour or materials may be added where applicable.

Payments must be made using the methods we specify. The Customer must ensure that funds are available and that payment details are correct. If payment is late, declined or reversed, we may charge interest on overdue amounts at the statutory rate and may suspend or terminate Services, restrict access to storage units, or exercise our rights over the Goods as described in these Terms and Conditions.

If the Customer disputes any part of an invoice, the undisputed portion must still be paid by the due date. Disputes must be raised promptly with supporting information. Raising a dispute does not entitle the Customer to withhold payment of undisputed sums.

Customer Responsibilities

The Customer is responsible for:

Ensuring that the Goods are properly packed, secured and suitable for transport and storage, unless we have expressly agreed to provide packing services.

Declaring any fragile, high-value, delicate or unusually heavy items that may require special handling or insurance.

Ensuring that all Goods are lawful, safe, and do not contain any prohibited or hazardous items.

Providing safe and appropriate access to all relevant premises and ensuring that driveways, lifts, stairwells and access routes are reasonably clear.

Obtaining any permits, consents or permissions needed for parking or access, unless we have specifically agreed to arrange these.

Complying with all rules and instructions relating to the use of storage facilities, including access times and security arrangements.

Prohibited and Restricted Goods

The Customer must not store or ask us to transport any Goods that are illegal, dangerous or unsuitable for normal storage and removal operations. Prohibited items include but are not limited to:

Explosives, weapons, ammunition or similar items.

Flammable or combustible materials such as petrol, diesel, gas cylinders, paint thinners, solvents or fireworks.

Chemicals, toxic, corrosive or hazardous substances.

Perishable or living items such as food that requires refrigeration, animals, plants or any other living organisms.

Waste, rubbish, contaminated materials or items emitting strong odours.

Items whose possession or storage would be unlawful or which breach any third party rights.

We may refuse to handle or store any Goods that in our reasonable opinion may create a risk of damage, contamination, infestation or other hazard. We may, where lawful and reasonably necessary, dispose of or arrange for the disposal of any prohibited items at the Customer’s cost and without liability to the Customer.

Waste Regulations and Disposal

Storage Woodside Park operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and do not accept mixed household waste, construction rubble, clinical waste or other regulated waste streams except where specifically agreed as part of a service and in compliance with relevant regulations.

The Customer is responsible for ensuring that any items presented for removal or storage are not waste unless we have agreed in advance to remove them as waste and any necessary documentation is in place. Fly-tipping, unlawful dumping or disposal of Goods at or near our facilities or at any property we attend is strictly prohibited.

If during the course of Services it becomes apparent that items are in fact waste, hazardous or require special treatment, we may refuse to take them, or we may arrange lawful disposal or treatment at additional cost to the Customer. Any fines, penalties or costs arising from the Customer’s failure to comply with waste and environmental regulations shall be recoverable from the Customer.

Access to Storage and Security

Access to storage spaces is subject to our access policies, which may include specified opening hours or appointment arrangements. We may require identification and verification before granting access.

The Customer must keep any access codes, keys or security information confidential and must not share them with unauthorised persons. The Customer is responsible for locking the unit or space when leaving and for ensuring that the unit is secure. We are not responsible for the security of Goods where the Customer has failed to lock the unit properly or has shared access with others.

We may access the storage unit in limited circumstances, including emergencies, to prevent damage or risk to property or persons, to inspect for suspected breaches of these Terms and Conditions, or where required by law or by lawful authority. Where reasonably practicable, we will notify the Customer of such access.

Liability and Insurance

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.

We are not liable for any loss or damage to Goods unless such loss or damage is caused by our negligence or breach of contract. We are not responsible for pre-existing damage, normal wear and tear, or deterioration of Goods over time.

Our liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall in all cases be limited to a reasonable amount having regard to the value of the Goods and the level of charges paid for the Services. We may specify standard liability limits or offer optional enhanced protection at additional cost where requested in advance.

We are not liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity or emotional distress, even if we have been advised of the possibility of such loss.

The Customer is strongly advised to arrange appropriate insurance cover for the full replacement value of the Goods for the entire period of storage and during any associated removal or transport. Unless expressly agreed, our charges do not include insurance, and we do not hold ourselves out as providing insurance to the Customer.

We are not liable for delay or failure to perform the Services where such delay or failure is due to events beyond our reasonable control, including but not limited to traffic congestion, road closures, extreme weather, accidents, strikes, civil disturbances, acts of government or public authorities, or other force majeure events.

Customer Default and Rights Over Goods

If the Customer fails to pay any amounts due under the Contract or otherwise breaches these Terms and Conditions, we may, after giving any notice required by law, deny access to the storage unit, suspend further Services and exercise a lien over the Goods held in storage or under our control.

If sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods to recover the outstanding amounts and any costs incurred in enforcing our rights. Any surplus proceeds, after deducting amounts properly due to us, will be held for the Customer, but we shall not be responsible for any loss of value arising from such sale or disposal.

The Customer warrants that they are the owner of the Goods or otherwise have full authority to store and deal with them. The Customer shall indemnify us against any claims, costs or expenses arising from any dispute over ownership or rights in the Goods, or from any breach of these Terms and Conditions.

Cancellation and Postponement

The Customer may cancel or postpone removal or transport Services subject to the provisions of this section.

For cancellations or postponements with sufficient notice before the scheduled date, we may not charge a fee or may charge a reduced fee, depending on our policy and the nature of the booking. For short-notice cancellations or postponements, we reserve the right to charge a percentage of the quoted price or a minimum cancellation fee to reflect time reserved, staff allocation and administrative costs.

Specific notice periods and applicable charges may be set out in our booking confirmation or tariff. If we have incurred particular expenses or purchased materials specifically for the booking, we may charge the Customer for those costs in any event.

For storage, the Customer may usually terminate the storage arrangement by giving the notice required under the Contract or, where no specific period is set out, reasonable notice. Storage charges remain payable until the unit is emptied and vacated and all access devices, keys or similar items are returned. We do not normally give refunds for unused portions of a billed storage period unless required by law or stated otherwise in the Contract.

If we need to cancel or rearrange the Services due to operational reasons, safety concerns or events beyond our control, we will notify the Customer as soon as reasonably practicable and, where possible, offer an alternative date or solution. Our liability in such circumstances is limited to the refund of any prepayments for Services not provided, and we shall not be liable for any consequential losses.

Data Protection and Privacy

We collect and process personal data only to the extent necessary to provide our Services, manage bookings, process payments, maintain security and comply with legal obligations. We take reasonable steps to protect such data against unauthorised access, loss or misuse.

By using our Services, the Customer consents to the processing of their personal data for these purposes. The Customer has the right to request access to personal data we hold about them and to ask for corrections where data is inaccurate.

Complaints and Dispute Resolution

If the Customer has any concerns or complaints regarding our Services, they should contact us as soon as possible with full details of the issue. We will investigate and aim to resolve complaints promptly and fairly.

If a dispute cannot be resolved directly, either party may consider using alternative dispute resolution methods where available, or may refer the matter to the courts as permitted under the governing law clause.

Variation of Terms

We may update or vary these Terms and Conditions from time to time. Any changes will normally apply to future Contracts and to ongoing storage arrangements after reasonable notice has been given. Continued use of our Services following notice of changes shall constitute acceptance of the revised Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed omitted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between Storage Woodside Park and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where mandatory law provides otherwise.

By placing a booking or using our storage or removal Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.